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RANT or RAVE... the Rating
Century 21 Northwest Realty
6630 W. Cactus Rd. , Glendale, AZ 85304
602-288-3306
Total Detailed Rank = 45%
4 entries submitted by site users - highest possible score is 400
   
. . . Unfavorable  
 BAD

4
 POOR

100
 AVERAGE

200
 GOOD

300
 BEST

400
  Favorable . . .
    
Management Interaction
Score   % %   Score
275  Does NOT provide lease. 69 69 DOES provide lease.  275
225  Lease improperly constructed or filled in. 56 56 Lease is clear and explicit.  225
250  Lease terms unreasonable. 62 62 Lease terms are fair.  250
176  Not abiding by Lease terms. 44 44 Fairly adheres to Lease terms.  176
300  Move-in sheet not supplied. 75 75 Move-in sheet supplied.  300
200  Refused to conduct joint move-out inspection. 50 50 Conducted joint move-out inspection.  200
151  Wrongfully withheld deposits upon vacating. 38 38 Returned deposits.  151
250  Enters with inadequate notice. 62 62 Gives appropriate access notice.  250
300  Management refuses rent. 75 75 Management accepts rent properly.  300
28  Does not provide rent receipts. 7 7 Provides rent receipts.  28
28  Incompetent performance by management. 7 7 Competent performance by management.  28
28  Management unavailable, not open. 7 7 Management is available.  28
28  Management is unresponsive. 7 7 Management is responsive.  28
151  Management is criminal/anti-social 38 38 Management abides by social norms.  151
103  Management rude or abusive. 26 26 Management is civil.  103
176  Management singles out tenants for abuse. 44 44 Management acts equitably.  176
151  Management tolerates unsociable conduct. 38 38 Management enforces conduct.  151
             
2820  MANAGEMENT INTERACTION TOTAL 41 41 6800 POSSIBLE POINTS  2820
Score   % %   Score
  • Management Interaction Comments
    • Kandace is unavailable for phone calls and does not return phone calls. 2008-02-13
    • I have contacted the management about my unit MANY TIMES since move in and have had very poor results with the issues and work orders being completed. I have had to turn off my main water supply to the home 2 times. Only one of those times has it been fix 2011-07-20
    • The property management does not follow up on repair requests in a timely manner. Example: Reported I had not heat on Dec 20 and the repair was finally made Jan 14. Likewise, I am still waiting for my electric to be repaired and that was reported over two 2013-01-17
4 entries submitted by site users - highest possible score is 400
   
. . . Unfavorable  
 BAD

4
 POOR

100
 AVERAGE

200
 GOOD

300
 BEST

400
  Favorable . . .
    
Common Areas
Score   % %   Score
225  Road surface conditions bad, potholes, etc. 56 56 Good road surface conditions.  225
225  Inadequate parking. 56 56 Adequate parking.  225
225  Poor lighting. 56 56 Adequate/safe lighting.  225
225  Tripping hazards. 56 56 Walking surfaces safely maintained.  225
175  Poorly maintained/Inadequate landscaping. 44 44 Landscaping maintained properly.  175
175  Trash, debris, litter. 44 44 Property is clean and neat.  175
200  Unsanitary. 50 50 Up to health code.  200
200  Drug use or paraphernalia. 50 50 No evidence of illegal drugs.  200
200  Other criminal activities. 50 50 Community safe from crime.  200
175  Street gangs, graffiti. 44 44 No gang activity.  175
200  Unsafe vehicular traffic. 50 50 Normal vehicular traffic.  200
200  Pool not gated, accessible to all. 50 50 Pool properly gated and secured.  200
200  Apartment community gates faulty. 50 50 Community gates functional, properly secured.  200
151  Building/Exterior maintenance/structural issues. 38 38 Proper building conditions.  151
200  Walls, roofs, struts, supports in bad condition. 50 50 Walls, roofs, struts, supports well maintained.  200
151  Pest infestation. 38 38 Adequate pest control.  151
200  Areas dangerous or inaccessible. 50 50 Areas safe and accessible.  200
175  Electrical hazards. 44 44 Electric up to code.  175
200  Facilities hazardous. 50 50 Facilities safe.  200
126  Facilities faulty but not hazardous. 32 32 Facilities well maintained.  126
200  Pool/spa inoperable or unsanitary. 50 50 Pool/spa well maintained.  200
200  Promised facilities/services not supplied. 50 50 Facilities/services supplied as indicated.  200
             
4228  COMMON AREAS TOTAL 48 48 8800 POSSIBLE POINTS 4228
Score   % %   Score
  • Common Areas Comments
    • When we moved in we were told there was no pest issues but quickly discovered a mosquito, spider, coackroach, ant, wasp, yellowjacket, silverfish and TICK issue. We have 3 pets. The ground weeds were cut down but never treated as per the agreement prior t 2011-07-20
4 entries submitted by site users - highest possible score is 400
   
. . . Unfavorable  
 BAD

4
 POOR

100
 AVERAGE

200
 GOOD

300
 BEST

400
  Favorable . . .
    
Dwellings
Score   % %   Score
200  Structural problems. 50 50 Structure adequate.  200
126  Cooling inadequate. 32 32 Cooling adequate.  126
175  Heating inadequate. 44 44 Heating adequate.  175
200  Hot water inadequate. 50 50 Hot water adequate.  200
175  Poor water pressure. 44 44 Water pressure sufficient.  175
151  Essential services interrupted, sporadic. 38 38 Essential services adequate, reliable.  151
151  Pest infestation. 38 38 Free from bugs, vermin.  151
175  Electrical hazards or malfunction. 44 44 Electrical properly supplied.  175
175  Facilities faulty. 44 44 Facilities well maintained.  175
200  Appliances faulty. 50 50 Appliances well maintained.  200
200  Facilities/Appliances absent. 50 50 Facilities/Appliances provided.  200
250  Smoke detector absent. 62 62 Smoke detector provided.  250
200  Inadequate ventilation. 50 50 Adequate ventilation.  200
175  Mold hazard. 44 44 Sanitary/free from mold.  175
151  Plumbing leaks. 38 38 Plumbing secure.  151
200  Noise. 50 50 Quiet.  200
200  Fumes. 50 50 Air quality good.  200
200  Inadequate waste disposal or drainage. 50 50 Adequate waste disposal and drainage.  200
200  Other environmental issues. 50 50 No other environmental problems.  200
200  Sewage back-up. 50 50 Sewage departs and doesn't return.  200
200  Criminal access available. 50 50 No criminal access available.  200
175  Premises not secure. 44 44 Snug as a bug in a rug.  175
102  Premises dirty/unsanitary. 26 26 Premises clean/sanitary.  102
200  Carpets worn or faulty. 50 50 Carpets in good condition.  200
175  Walls, floors or ceilings degraded. 44 44 Walls, floors and ceilings just fine.  175
             
4556  DWELLINGS TOTAL 46 46 10000 POSSIBLE POINTS 4556
Score   % %   Score
  • Dwellings Comments
    • Our AC unit has been as issue since move in. I notified them of the issue and was told to install a new filter it did not fix the problem. I then mentioned a circulation issue due to shag carpets and I was told to keep all interior doors open at all times 2011-07-20

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